All orders are processed within 1 to 5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Samara ships throughout EUROPE and WORLDWIDE.
Delivery times vary depending on the destination
Once your order has been shipped, you will receive a tracking number by email to follow your package in real time.
If your order is delayed, please first check the tracking information provided.
If the delay exceeds the estimated delivery time, contact us at contact@by-samara.com with your order number — we will do our best to assist you.
Samara cannot be held responsible for delays caused by postal services or carriers, nor for incorrect address details provided at checkout.
If your package arrives damaged or does not arrive, please contact us within 7 days of receipt (or after the expected delivery date).
We will arrange a reshipment or a refund depending on the situation.
An order may be modified or cancelled as long as it has not yet been shipped.
Please contact us as soon as possible at contact@by-samara.com if you wish to make any changes.
